Legal

Terms of Service

Last updated: April 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Merchant” or “you”) and Evidence Ventures, LLC (“Evidence Ventures,” “we,” or “us”) governing your access to and use of Buzza, an AI-powered business assistant app available through the Clover App Market. By installing or using Buzza, you represent that you have the authority to enter into this agreement and agree to be bound by these Terms.

1. The Service

Buzza is an app that runs inside the Clover dashboard. It helps Clover merchants manage their online presence and customer engagement — including AI-generated merchant pages, review support, social content, and customer communications with your explicit approval.

2. License Grant

Subject to your compliance with these Terms, Evidence Ventures grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use Buzza solely for your internal business operations as a Clover merchant. You may not resell, sublicense, or otherwise commercialize the service.

3. Your Responsibilities

You are responsible for:

  • Maintaining a valid Clover merchant account in good standing
  • Reviewing and approving or declining all customer communications, profile updates, review drafts, social content, and suggested actions drafted by Buzza before they are sent or published
  • Ensuring your use of Buzza and any communications comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, applicable state marketing laws, and any opt-out and consent requirements
  • Obtaining any necessary consents from your customers to receive marketing communications
  • Maintaining the confidentiality of your Clover account credentials
  • Complying with Clover's Merchant Agreement and all applicable Clover policies

4. Acceptable Use

You agree not to:

  • Use Buzza for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to reverse engineer, decompile, or disassemble any portion of the service
  • Use the service to send unsolicited communications to customers who have not consented to receive them
  • Interfere with or disrupt the integrity or performance of the service or third-party data contained therein
  • Attempt to gain unauthorized access to the service or its related systems

5. Fees and Payment

Buzza is currently offered free of charge during a public beta. We reserve the right to introduce fees at any time, with at least 30 days' prior written notice to you. Any fees will be charged through Clover's billing infrastructure in accordance with Clover's payment processing terms. Continued use of Buzza after a fee is introduced constitutes your acceptance of such fee.

6. Intellectual Property

Buzza and all related technology, content, and materials are and remain the exclusive property of Evidence Ventures, LLC and its licensors. Nothing in these Terms transfers any ownership interest in the service to you. You retain ownership of your merchant data and customer data; by using the service, you grant Evidence Ventures a limited license to access and process that data solely to provide the service as described in our Privacy Policy.

7. Third-Party Services

Buzza integrates with third-party services (such as hosting, database, AI model, SMS delivery, and payment processing providers) to operate. Your use of Buzza is also subject to Clover's terms and conditions. Evidence Ventures is not responsible for the availability, accuracy, or practices of any third-party services.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, EVIDENCE VENTURES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EVIDENCE VENTURES, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL — ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

10. Indemnification

You agree to indemnify, defend, and hold harmless Evidence Ventures and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any communications you send to customers through the service.

11. Term and Termination

These Terms are effective from the date you install Buzza and continue until terminated. You may terminate at any time by uninstalling Buzza from your Clover dashboard. Evidence Ventures may suspend or terminate your access to the service immediately if you violate these Terms, violate Clover's Developer Agreement, or if required by law. Upon termination, your license to use the service ends and we will handle your data in accordance with our Privacy Policy.

12. Modifications to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes by updating the “Last updated” date and notifying you through the Clover dashboard or via email. Your continued use of Buzza after changes take effect constitutes your acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the service shall first be subject to good-faith negotiation. If unresolved, disputes shall be resolved by binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

14. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Evidence Ventures regarding Buzza. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right shall not be deemed a waiver. You may not assign your rights under these Terms without our prior written consent.

15. Contact

Questions about these Terms? Contact us at:

Evidence Ventures, LLC
Email: hello@counterpilot.ai